About us

Together we can make a difference, engage your organisation and drive meaningful change on behalf of your customers

Our goals every day are…

There are countless reasons why our service is better than the rest, but here you can learn about why we’re different.

Why work with us?


We are passionate learners with a range of certifications in Customer Experience and Project Management.


We bring over 30 years of experience working in Finance and Technology Industries.


We network with the finest CX professionals across the globe bringing latest trends and learnings into our services.

Anita Siassios

Managing Director

Anita Siassios is a consultant and speaker on customer experience – Anita’s passion is connecting customer and culture to empower customer-centric growth.

With over 30 years’ experience in customer-led growth, her expertise stretches across the globe in Small Business, Retail, Finance and Technology and includes work in the finance, professional services, retail, health, communications and not-for-profit sectors.

Anita’s consulting work and professional speaking is designed to create and sustain a customer-centric culture, build team capability and help transform customer experiences.

She is certified customer experience professional, a member of the CXPA, a winner of the CPXA 2018 Extra Mile Award and a judge at the International Customer Experience Awards.

Professional Association

The team at ManagingCX are active members of the Customer Experience Professionals Association( CXPA) and contribute to growing the CX discipline and profession internationally.

Anita is the CXPA Melbourne Network Lead and represents Australia on the CXPA International Board providing input into the development of the CX discipline as well as raising awareness of the great work being done by our local CX practitioners.


Let’s talk

Talk to our experts today about how we can help you with your most critical issues and opportunities. Together, we will create enduring change and results.