Is it time for a customer-experience transformation?
CX Starting Out
Are you new to Customer Experience ? Want to drive an improvement program with confidence and the right support to make an impact? Not sure where to start?
Our CX Starting Out service is designed for businesses who are seeking a new focus on Customer Experience by elevating their knowledge with the CX Competencies to confidently apply and start a sustainable CX program.
- CX Maturity Assessment
- Knowledge of the key Customer Experience competencies.
- 100 Day CX action plan to get you started on your CX Journey
Are you measuring the key drivers of customer satisfaction?
CX Benchmark & Improvement
Are you looking to gain an independent perspective, identify performance gaps and action improvements?
CX Benchmarking provides an opportunity to apply best CX practices to your business.
We research, identify examples of superior CX performance externally with both competitors and best-in-class companies, develop a baseline and improvement opportunity plan for you.
- Baseline of where you are positioned compared to your competitors and best in class companies
- CX Improvement Opportunity Plan
Are you paying attention?
CX Program Management
Are you looking for a systematic approach to improve areas that matter to your customers, so they feel heard and cared for immediately?
We will help you define and track your CX Program of work or transformation that involves cross functional teams to ensure you reap the ROI expected by your stakeholders and customers. Our in depth industry knowledge and expertise on Customer Experience and Program Management for over 20 years, will deliver your program and elevate your organisation.
A Program of Work plan that includes:
- Schedule for tracking
- Risk Assessment & Mitigations
- Benefits identification and tracking
- Overall progress reporting dashboards