Services

Creating ideal customer experiences

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CX Starting Out Organisation

Are you new to Customer Experience? Want to drive an improvement program with confidence and the right support to make an impact? Not sure where to start?

Yes

CX Starting Out Individuals

Are you looking to transition to a career in Customer Experience Management?

Yes

CX Program Management

Are you looking for a systematic approach to improve areas that matter to your customers so they feel heard and cared for immediately?

Yes

CX Benchmark & Improvement

Are you looking to gain an independent perspective, identify performance gaps and action
improvements?

Yes

Complimentary 30min CX Coaching Session

Are you looking for guidance on identifying a clear action plan to get you making a positive impact for your customers?

Yes

Is it time for a customer-experience transformation?

CX Starting Out

Are you new to Customer Experience ?  Want to drive an improvement program with confidence and the right support to make an impact?  Not sure where to start?

Our CX Starting Out service is designed for businesses who are seeking a new focus on Customer Experience by elevating their knowledge with the CX  Competencies to confidently apply and start a sustainable CX program.

Outcomes:

  • CX Maturity Assessment
  • Knowledge of the key Customer Experience competencies.
  • 100 Day CX action plan to get you started on your CX Journey

Are you looking to transition to a career in Customer Experience Management?

CX Starting Out – Individuals

Are you looking to transition to a career in Customer Experience Management?

There is no doubt, Customer Experience is a high priority for every organisation, Customer Experience Management skills will set leaders apart in the industry and their organisation no matter what role. Our CX Starting Out for Individuals service is designed for leaders who are seeking to transition to a career in Customer Experience Management.

Outcomes:

  • CX Skills Capability Assessment and detailed report based on global current industry best practice
  • Personalised CX Starting Out action plan that aligns with individuals professional and personal careers goals
  • 1:1 coaching session
  • Introduction to international CX thought leaders
  • Invitation to participate in CX Industry events globally

Are you paying attention?

CX Program Management

Are you looking for a systematic approach to improve areas that matter to your customers, so they feel heard and cared for immediately?

We will help you define and track your CX Program of work or transformation that involves cross functional teams to ensure you reap the ROI expected by your stakeholders and customers.  Our in depth industry knowledge and expertise on  Customer Experience and Program Management for over 20 years, will deliver your program and elevate your organisation.

Outcomes:

A Program of Work plan that includes:

  • Schedule for tracking
  • Risk Assessment & Mitigations
  • Benefits identification and tracking
  • Overall progress reporting dashboards

Are you measuring the key drivers of customer satisfaction?

CX Benchmark & Improvement

Are you looking to gain an independent perspective, identify performance gaps and action improvements?

CX Benchmarking provides an opportunity to apply best CX practices to your business.

We research, identify examples of superior CX performance externally with both competitors and best-in-class companies, develop a baseline and improvement opportunity plan for you.

Outcomes:

  • Baseline of where you are positioned compared to your competitors and best in class companies
  • CX Improvement Opportunity Plan

30min CX Coaching Session

Are you looking for guidance on identifying a clear action plan to get you making a positive impact for your customers?

Book in for a 30minute CX Coaching session with Anita and gain the guidance you need to get to the next step of your CX Career.
We can work together to make it happen.

Outcomes:

  • Take confidence in knowing you will gain the guidance and experience from our Managing Director Anita Siassios CCXP, Forrester Pro who has over 30 years experience.
  • Once you meet with Anita you will gain a Career Advocate

Testimonials

I was fortunate to have been a participant in the first CXPA Authorised Customer Experience Excellence Course offered in Australia by Anita of ManagingCX and Lynn Hunsaker of ClearAction. The course was cleverly created to support deep learning across all pillars of the Customer performance domains with teaching, materials supplied and resources suggested for further learning all rated 10/10 giving immediate value! Thank you, thank you, thank you Anita and Lynn, you have fast tracked my learning in all things Customer and pulled the covers back on Customer truths with depth and practical meaning.

Vanessa BedelisManager Customer Experience Strategy

The CX Excellence Course provided a wealth of information that consolidated and extended both my theoretical and practical knowledge of CX. The facilitators are hugely knowledgeable and very generous in sharing their experience and materials. The course provides fantastic online resources which will be a very useful reference point in future. I highly recommend this course for current and aspiring CX leaders and practitioners.

Jenny HunterProduct Director

Within the first week of the course I was able to start applying the learnings in my organisation. The list of resources provided was exhausting and helped me understand that the work needed to become an expert in CXM is overwhelming Lynn’s knowledge is amazing and her confidence infectious. Anita is totally dedicated, knowledgeable and so humble. This course is essential for understanding the disciplines required for world class CXM

Ian StokolCustomer Experience Design Lead

Professional Association

The team at ManagingCX are active members of the Customer Experience Professionals Association( CXPA) and contribute to growing the CX discipline and profession internationally.

Anita is the CXPA Melbourne Network Lead and represents Australia on the CXPA International Board providing input into the development of the CX discipline as well as raising awareness of the great work being done by our local CX practitioners.

FIND OUT MORE ABOUT CXPA