”I enjoyed learning about the CX strategy and Organisation Accountability. This was a gap for me and being able to hear from industry experts such as Anita and Lynn and even the other members of the training session has given me the tools and confidence to bridge this gap.Lindsay Carapella Insights Product Manager, Stellar
Having a small group of trainees was very beneficial allowing more practical conversation, attention and hands on support. Especially the artefacts and content Anita shares I would never have known to look for or obtain myself. Having the 1:1 coaching session post course with Anita is personalised to my personal growth - I have done a lot of training in the past and it can really fall flat but I certainly don’t feel like this training has.
One key item that really stood out to me was when Anita said to us in our training session ‘I am available to support you from 4am – 9pm’. I know she meant that and that says to me that I have a lot to learn from Anita and her experience. I want to learn from experts in the field that in turn is going to make me an expert as I work towards my accreditation with the CXPA.
”The greatest takeaway for me were understanding the full end to end spectrum of the 6 CX competencies, the key concepts and supporting frameworks –the small intimate class size really helped me develop a great network of likeminded professionals - hearing about Anita and Lynn’s experiences provided me with greater insight into the industry – their passion and energy was infectious!Nadar GhalilHead Of Customer Experience -Border Express Pty Ltd
”The CX excellence course provided outstanding value and is an ideal means of developing readiness toward CXPA certification. CX is sometimes viewed as a ‘soft and fluffy’ discipline however the frameworks, tools and principles examined in the course are powerful, evidence based and can be applied practically to make a real difference in my role as a CX leader. The small group format facilitates learning and the enormous passion, expertise and integrity of Anita and Lynn shines through. Highly recommended.Lionel BirdSenior Customer Experience AdvocateThomson Reuters
”It wasn’t until I attended the CX Excellence course when I realized that I had a narrow view of the CX. Lynn and Anita are extremely passionate and knowledgeable, their sharing of real-world examples helped me deeply understand CX, their support before, during and after the course is outstanding. The course materials provided are outstanding, practical, and current, and have enabled me to start applying my learnings at work. The close-up opportunity to hear from International CX thought leaders and small class sizes really took my CX network to the next level. The course provides a great overview of CX and beyond, I strongly recommend it for anyone who wants to quickly get a grasp of full end to end systematic and impactful approach to CX Management.Yuni ChoiSenior Customer Experience ConsultantLatrobe University
”I was fortunate to have been a participant in the first CXPA Authorised Customer Experience Excellence Course offered in Australia by Anita of ManagingCX and Lynn Hunsaker of ClearAction. The course was cleverly created to support deep learning across all pillars of the Customer performance domains with teaching, materials supplied and resources suggested for further learning all rated 10/10 giving immediate value! Thank you, thank you, thank you Anita and Lynn, you have fast tracked my learning in all things Customer and pulled the covers back on Customer truths with depth and practical meaning.Vanessa BedelisManager Customer Strategy, Commercial Services ISPT Super Property
”The CX Excellence Course provided a wealth of information that consolidated and extended both my theoretical and practical knowledge of CX. The facilitators are hugely knowledgeable and very generous in sharing their experience and materials. The course provides fantastic online resources which will be a very useful reference point in future. I highly recommend this course for current and aspiring CX leaders and practitioners.Jenny HunterHead of Digital Products &
Customer Experience - VicRoads
”Within the first week of the course I was able to start applying the learnings in my organisation. The list of resources provided was exhausting and helped me understand that the work needed to become an expert in CXM is overwhelming Lynn’s knowledge is amazing and her confidence infectious. Anita is totally dedicated, knowledgeable and so humble. This course is essential for understanding the disciplines required for world class CXMIan StokolSenior Customer Experince Manager Monash Univeristy
”It was the delivery format that I loved about this course, the hybrid learning approach, exercises, games, speakers and small classes and personalised attention – empowered me with the skills, tools and confidence to go back to my organisation and make an impactful difference” My favourite modules were CX Strategy and Customer Centric CultureSonia GhazaleCustomer Solutions Manger -
”The Customer Experience Excellence Course run by Anita and Lynn was incredibly impactful for me, in particular learning a systematic way to think about how to apply ROI to CX metrics as in my business there is a huge appetite for being Customer led and data driven. Favourite modules were Customer-Centric Culture and CX Adoption & Accountability, the frameworks and small group exercises with likeminded professionals across industries really helped me understand the value and handwork behind successful CX transformational change” I thought I knew a lot about CX before attending this course but walked away with so much more to learn and practiceNektarea Cameron-SmithVoice of Customer Lead -
”The course has exceeded my expectations. Being a forward thinking and dynamic discipline, CX is transforming our organisations and changing our mindsets to genuinely work for the wellbeing of our customers. And this course provides the foundations for that transformation to take place.
Exploring and learning a wide range of concepts throughout the course and seeing them converting organisations into successful businesses today, the CX excellence course provide structure and a way to think and act tailoring customer experiences that are meaningful and memorable.
Thanks to this course I have started a new journey to identify gaps, create a CX framework and educate the organisation I work for on what a positive customer experience looks like and the tangible benefits it brings. The course has taught me lessons for my professional and personal life which I look forward to continuing expanding on, working towards attaining the CCXP certification.Magda PradaCustomer Experience Marketing Manager