Elevating experiences

Create better customer experiences by empowering your employees

How we help

Let’s work together to create ideal customer experiences that consistently exceed the needs and expectations resulting in referrals, retention and profitable growth.

CX Starting Out

Are you new to Customer Experience? Want to drive an improvement program with confidence and the right support to make an impact? Not sure where to start?

Yes

CX Starting Out – Individuals

Are you looking to transition to a career in Customer Experience Management?

Yes

CX Program Management

Are you looking for a systematic approach to improve areas that matter to your customers so they feel heard and cared for immediately?

Yes

CX Benchmark & Improvement

Are you looking to gain an independent perspective, identify performance gaps and action
improvements?

Yes

MarketCulture Academy

Customer Centric Training Program with the MarketCulture Academy this coming March over a 6 week period co-facilitated by Anita Siassios.

Find out more

Why work with us?

Passionate

We are passionate learners with a range of certifications in Customer Experience and Project Management.

Experienced

We bring over 30 years of experience working in Finance and Technology Industries.

Connected

We network with the finest CX professionals across the globe bringing the latest trends and learnings into our services.

MORE ABOUT US

Why we’re different

We personalise our services, one organisation and person at a time. We empower you with global CX knowledge, industry trends, benchmarking and networks that will truly elevate the experiences you create.

What our clients are saying

I enjoyed learning about the CX strategy and Organisation Accountability. This was a gap for me and being able to hear from industry experts such as Anita and Lynn and even the other members of the training session has given me the tools and confidence to bridge this gap.
Having a small group of trainees was very beneficial allowing more practical conversation, attention and hands on support. Especially the artefacts and content Anita shares I would never have known to look for or obtain myself. Having the 1:1 coaching session post course with Anita is personalised to my personal growth - I have done a lot of training in the past and it can really fall flat but I certainly don’t feel like this training has.
One key item that really stood out to me was when Anita said to us in our training session ‘I am available to support you from 4am – 9pm’. I know she meant that and that says to me that I have a lot to learn from Anita and her experience. I want to learn from experts in the field that in turn is going to make me an expert as I work towards my accreditation with the CXPA.

Lindsay CarapellaInsights Product Manager, Stellar

The CX excellence course provided outstanding value and is an ideal means of developing readiness toward CXPA certification. CX is sometimes viewed as a ‘soft and fluffy’ discipline however the frameworks, tools and principles examined in the course are powerful, evidence based and can be applied practically to make a real difference in my role as a CX leader. The small group format facilitates learning and the enormous passion, expertise and integrity of Anita and Lynn shines through. Highly recommended.

Lionel BirdSenior Customer Experience Advocate - Thomson Reuters

I was fortunate to have been a participant in the first CXPA Authorised Customer Experience Excellence Course offered in Australia by Anita of ManagingCX and Lynn Hunsaker of ClearAction. The course was cleverly created to support deep learning across all pillars of the Customer performance domains with teaching, materials supplied and resources suggested for further learning all rated 10/10 giving immediate value! Thank you, thank you, thank you Anita and Lynn, you have fast tracked my learning in all things Customer and pulled the covers back on Customer truths with depth and practical meaning.

Vanessa BedelisISPT Super Property

“ The CX Excellence Course provided a wealth of information that consolidated and extended both my theoretical and practical knowledge of CX. The facilitators are hugely knowledgeable and very generous in sharing their experience and materials. The course provides fantastic online resources which will be a very useful reference point in future. I highly recommend this course for current and aspiring CX leaders and practitioners. ”

Jenny HunterProduct Director

It wasn’t until I attended the CX Excellence course when I realized that I had a narrow view of the CX. Lynn and Anita are extremely passionate and knowledgeable, their sharing of real-world examples helped me deeply understand CX, their support before, during and after the course is outstanding. The course materials provided are outstanding, practical, and current, and have enabled me to start applying my learnings at work. The close-up opportunity to hear from International CX thought leaders and small class sizes really took my CX network to the next level. The course provides a great overview of CX and beyond, I strongly recommend it for anyone who wants to quickly get a grasp of full end to end systematic and impactful approach to CX Management.

Yuni ChoiSenior Customer Experience Consultant - Latrobe University

The greatest takeaway for me were understanding the full end to end spectrum of the 6 CX competencies, the key concepts and supporting frameworks –the small intimate class size really helped me develop a great network of likeminded professionals - hearing about Anita and Lynn’s experiences provided me with greater insight into the industry – their passion and energy was infectious!

Nadar GhalilHead Of Customer Experience - Border Express Pty Ltd