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News
November 27, 2020

Cyber Security What Every Leader Needs to Know Now – Part 3

Cyber Security and Customer Experience An Introduction for CX professionals (Part 3) You have received…
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Events
November 9, 2020

NAIDOC week – History of NAIDOC Week

This week we celebrate NAIDOC – a week dedicated to National Aborigines and Islanders people…
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Events
November 8, 2020

NAIDOC week – Arkeria Rose

This week we celebrate NAIDOC – a week dedicated to National Aborigines and Islanders people…
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News
November 4, 2020

Cyber Security What Every Leader Needs to Know Now – Part 2

Cyber Security and Customer Experience An Introduction for CX professionals (Part 2) You’re checking your…
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News
October 27, 2020

Cyber Security What Every Leader Needs to Know Now Part 1

Cyber Security and Customer Experience An Introduction for CX professionals (Part 1) You’re logging into…
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News
October 17, 2020

CX Day Australia 2020: Customer Empathy critical for CX Success during COVID

Featured and Published by Mark Atterby CX Focus Magazine 6 October 2020 An outstanding array…
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Events
September 15, 2020

CX Day Melbourne 6 October 2020

A CXPA Event Be part of the first city in the world to welcome global…
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News
March 2, 2020

Congratulations to Zora Hoare, Australia’s most recent accredited CCXP.

Congratulations to Zora Hoare, Australia’s most recent accredited CCXP (Certified Customer Experience Professional).  Another proud…
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News
February 23, 2020

Congratulations Rod Netterfield

“I was appreciative of the support and encouragement from Anita as I prepared for my…
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News
July 12, 2019

Neuroscience and CX – How the science of ‘flow’ & ‘friction’ effect Customer Experience

As CX becomes more and more of a prevalent force in decision-making, practitioners have begun…
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