The CX Transformation Course is led by Anita Siassios, CCXP, Experience Economy Certified Expert & Certified Coach located in Australia and CX thought leader Lynn Hunsaker, CCXP, CXPA Recognised Training Provider located in Phoenix, USA. Anita and Lynn’s partnership provide 30+ years of global CX experience across industries and continue to be at the forefront of the evolving field.
Delivered via a blended (online and in-person) personalised model the course consists of the following:
- Pre-Course CCXP Skills GAP Assessment & Report
- Weekly Pre-reading
- Weekly online in-depth class & topic mastery application
- Weekly 1:1 coaching or mentoring
- Weekly Guest CX Industry speaker aligned to the CCXP competency
- Weekly study groups (morning and evening)
The CX Transformation Course is led by Anita Siassios, CCXP.
Course Overview
COURSE KEY FOCUS AREAS
Each week the course will comprehensively focus on the CCXP Competencies as prescribed by the Customer Experience Professionals Association with ample time for discussion, application and reflection.
Experience Economy
Beyond customer experience to transformational experiences. Australia's first Experience Economy learning modules taught exclusively for you.
Privacy By Design
An exclusive session on undersanding Privacy & evolving data handling regulations, impacts and considirations for each of the Customer Experience competencies.
Guest Leader Sessions
Exclusive up close and personal international guest leader sessions that will inspire and further the CX transformation you are undertaking.
Who is This Course For?
Your pathway to CCXP accreditation and beyond
CX Transformation Course
Course Roadmap
Course Modules
Metrics
Experience metrics are like a waterfall of concentric circles: knowing which ones lead to the next level is how you master metrics and analytics.
Design
Engaging stakeholders company-wide in designing, improving and innovating experience is key to enduring growth.
Culture
Experience culture is determined by what makes your stakeholders tick. Finding opportunities to influence motives and follow-through is vital to experience mastery.
Voice of Customer
Experience intelligence shows how to outperform competitors. Collecting inputs and reporting insights in ways that stakeholders anticipate are signs of experience mastery.
Strategy
Experience Strategy requires a systematised and logical flow of experience efforts that prevent unwanted experiences for stakeholders.
Experience Economy
Experience Economy is beyond customer experience to staging transformational experiences a distinct economic offering, different from services as services are from goods.
Why This Course
Providing exemplary and memorable experiences is the critical business advantage organisations must aim to achieve in order to achieve business results . Professionals charged with this task are seeking authoritative guidance to transform the way they lead experiences for their employees and customers. That is where ManagingCX come in who believe that personally transforming professionals will be a key driver for growth in Experience Economy and beyond.
The CX Transformation course is a 6-week program that starts with mastering the CCXP competencies and transitions to understanding the frameworks of the Experience Economy and other external factors such Privacy. It is intentionally designed for an intimate learning experience using the principles of Learning for Mastery and the Personalised System of Instruction by psychologists Benjamin Bloom and Fred S Keller. These principles retain focus on ensuring the learner masters the topic, receives personalised guidance, expert ideas and responses to their professional and organisational challenges and opportunities.
Time Commitment
6 consecutive weeks on Saturdays from 09:00-11:30 AEST*
8 hours weekly (4.5 hours contact & 3.5 self paced)
Course Fees
$1795 per person AUD Inc.GST
- Alternative payment options available for Corporate and International students
Pre-Requisites
An understanding of the CCXP competencies
Optional Extras
Ongoing 1:1 Mentoring or Coaching
CX Career development planning
Company CX Consulting
Program Management
Business Case Development
Improvement Plans
Roadmaps
Company CX Immersion programs and events
Key Outcomes
Our CX Transformation Course is led by Anita Siassios, CCXP, Experience Economy Certified Expert and great CX thought leader Lynn Hunsaker, CCXP, CXPA Recognised Training Provider, providing combined 30+ years of global CX experience across industries.
- Gain a deep understanding of Experience Leadership, the CXPA CX competencies, required skills, knowledge, supporting tools, methodologies and frameworks to apply in your organisation and help you prepare for the CCXP application process and certification.
- Empower you as a CX Professional with 1:1 coaching and completion of your 30-60-90 plans that will transform your path to becoming an exemplary CX professional.
- Elevate your CX knowledge and learn the Experience Economy Frameworks that will help you transform the experiences you create.
- Understand the importance of having a “Peripheral CX Vision” and learn about the topic of Privacy and its impact to CX*
Course Benefits & Inclusions
Pre Enrolment
A discovery call will seek to understand your learning
aspirations and readiness for the CX Transformation
course. (via Zoom)
Post Enrolment
A personalised CCXP skills GAP Assessment is conducted to gauge your current state and develop the plan to achieve your desired goals. (via Zoom)
CCXP Competencies
Each week the course will comprehensively focus on the CCXP Competencies with ample time for discussion and reflection.
Learning & Recognition
Receive a Certificate & Social Media Badge after
demonstrating your mastery on the course modules.
Course Workbook
260-page course companion workbook focused on the CCXP competencies, case study examples and templates for each learning module.
Upcoming Training Dates – Delivered Online
June 2026 Advanced Course
(Delivered over 6 consecutive weeks on Saturdays)
| 9.00 am – 12.00 pm |
| 9.00 am – 12.00 pm |
| 9.00 am – 12.00 pm |
Location | Delivered via zoom |
Price | $1795 (inc GST) AUDGroup discount and in-house |
October 2026 Advanced Course
(Delivered over 6 consecutive weeks on Saturdays)
| 9.00 am – 12.00 pm |
| 9.00 am – 12.00 pm |
| 9.00 am – 12.00 pm |
Location | Delivered via zoom |
Price | $1795 (inc GST) AUDGroup discount and in-house |
Discovery Call
We want to understand you, your CX journey and where you are in your career. Our discovery call gives us the opportunity to discover how our 6 week course and be customised to accomodate your learning requirements and contextualise CX material to your industry.
What Drives You?
We want to understand who you are and how we can elevate your strengths within our CX framework. Our host Anita Siassios not only customises the curriculum with you in mind, you will also receive invaluable 1:1 coaching and mentorship that begins before the course is underway.
Build CX Confidence
In our personalised intimate classroom setting work with likeminded CX students to uncover valuable findings to apply to your mindset and profession.
“The care that Anita gives by doing the pre assessment to understand you, and what your drivers are, is, was a key piece for me because it meant that I was going to get the most out of that course, that would help me push forward what I’d needed to do, and connect with the course in a way that mattered to me”
Leslie – IT Consultant SAINS ICT provider Sarawak Malaysia
Our Saturday scheduling makes your life easier. Our standard times over the 6 week course is 9.00am – 11.30am AEST. Often our students are world wide so we always accomodate your timezone to make life as easy as possible while you learn.
“I was in my element! – The course allows for people that work full time. I attended the Saturday session, the delivery from Anita and Lynn was amazing. The greatest benefit was the small classes, we were able to give real case scenarios and troubleshoot any issues we’re having in our own organisation, working in groups enabled us to share ideas, the delivery format really fitted in with my lifestyle”
Kylie – Corporate Customer Experience Lead, Logan City Council (Queensland Government)
