Course Overview

CX TRANSFORMATION COURSE CTX

Your pathway to CCXP accreditation and beyond

The CX Transformation Course is led by Anita Siassios, CCXP, Experience Economy Certified Expert & Certified Coach located in Australia and CX thought leader Lynn Hunsaker, CCXP, CXPA Recognised Training Provider located in Phoenix, USA.  Anita and Lynn’s partnership provide 30+ years of global CX experience across industries and continue to be at the forefront of the evolving field.

Delivered via a blended (online and in-person) personalised model the course consists of the following: 

  • Pre-Course CCXP Skills GAP Assessment & Report
  • Weekly Pre-reading 
  • Weekly online in-depth class & topic mastery application  
  • Weekly 1:1 coaching or mentoring 
  • Weekly Guest CX Industry speaker aligned to the CCXP competency 
  • Weekly study groups (morning and evening)

The CX Transformation Course is led by Anita Siassios, CCXP.

Course Overview

COURSE KEY FOCUS AREAS

CCXP Competencies

Each week the course will comprehensively focus on the CCXP Competencies as prescribed by the Customer Experience Professionals Association with ample time for discussion, application and reflection.

Experience Economy

Beyond customer experience to transformational experiences. Australia's first Experience Economy learning modules taught exclusively for you.

Privacy By Design

An exclusive session on undersanding Privacy & evolving data handling regulations, impacts and considirations for each of the Customer Experience competencies.

Guest Leader Sessions

Exclusive up close and personal international guest leader sessions that will inspire and further the CX transformation you are undertaking.

Who is This Course For?

Your pathway to CCXP accreditation and beyond

CX Transformist

Senior Management across Customer, People and Culture, Service, Operations and Marketing teams seeking to elevate their knowledge with authoritative 1:1 guidance to transform and infuse new thinking of Experiences into the culture of their organisation.

CX Enthusiast

Experienced CX practitioners aiming to validate their mastery and are working towards obtaining CXPA’s internationally recognised certification (CCXP).

CX Progressive Leader

Professionals seeking to transition to a career in Customer Experience Leadership and be supported with 1:1 CX career development and coaching to achieve their goal.

CX Transformation Course

Course Roadmap

Course Modules

Metrics

Experience metrics are like a waterfall of concentric circles: knowing which ones lead to the next level is how you master metrics and analytics.

Design

Engaging stakeholders company-wide in designing, improving and innovating experience is key to enduring growth.

Culture

Experience culture is determined by what makes your stakeholders tick. Finding opportunities to influence motives and follow-through is vital to experience mastery.

Voice of Customer

Experience intelligence shows how to outperform competitors. Collecting inputs and reporting insights in ways that stakeholders anticipate are signs of experience mastery.

Strategy

Experience Strategy requires a systematised and logical flow of experience efforts that prevent unwanted experiences for stakeholders.

Experience Economy

Experience Economy is beyond customer experience to staging transformational experiences a distinct economic offering, different from services as services are from goods.

Why This Course

Providing exemplary and memorable experiences is the critical business advantage organisations must aim to achieve in order to  achieve business results . Professionals charged with this task are seeking authoritative guidance to transform the way they lead experiences for their employees and customers.  That is where ManagingCX come in who believe that personally transforming professionals will be a key driver for growth in Experience Economy and beyond.

The CX Transformation course is a 6-week program that starts with mastering the CCXP competencies and transitions to understanding the frameworks of the Experience Economy and other external factors such Privacy.  It is intentionally designed for an intimate learning experience using the principles of Learning for Mastery and the Personalised System of Instruction by psychologists Benjamin Bloom and Fred S Keller. These principles retain focus on ensuring the learner masters the topic, receives personalised guidance, expert ideas and responses to their professional and organisational challenges and opportunities.

Time Commitment
  • 6 consecutive weeks on Saturdays from 09:00-11:30 AEST*

  • 8 hours weekly (4.5 hours contact & 3.5 self paced)

Course Fees
  • $1795 per person AUD Inc.GST

  • Alternative payment options available for Corporate and International students
Pre-Requisites
  • An understanding of the CCXP competencies

Optional Extras
  • Ongoing 1:1 Mentoring or Coaching

  • CX Career development planning

  • Company CX Consulting

  • Program Management

  • Business Case Development

  • Improvement Plans

  • Roadmaps

  • Company CX Immersion programs and events

Key Outcomes

Our CX Transformation Course is led by Anita Siassios, CCXP, Experience Economy Certified Expert and great CX thought leader Lynn Hunsaker, CCXP, CXPA Recognised Training Provider, providing combined 30+ years of global CX experience across industries.

  • Gain a deep understanding of Experience Leadership, the CXPA CX competencies, required skills, knowledge, supporting tools, methodologies and frameworks to apply in your organisation and help you prepare for the CCXP application process and certification.
  • Empower you as a CX Professional with 1:1 coaching and completion of your 30-60-90 plans that will transform your path to becoming an exemplary CX professional.
  • Elevate your CX knowledge and learn the Experience Economy Frameworks that will help you transform the experiences you create.
  • Understand the importance of having a “Peripheral CX Vision” and learn about the topic of Privacy and its impact to CX*

Course Benefits & Inclusions

Pre Enrolment

A discovery call will seek to understand your learning
aspirations and readiness for the CX Transformation
course. (via Zoom)

Post Enrolment

A personalised CCXP skills GAP Assessment is conducted to gauge your current state and develop the plan to achieve your desired goals. (via Zoom)

CCXP Competencies

Each week the course will comprehensively focus on the CCXP Competencies with ample time for discussion and reflection.

Learning & Recognition

Receive a Certificate & Social Media Badge after
demonstrating your mastery on the course modules.

Course Workbook

260-page course companion workbook focused on the CCXP competencies, case study examples and templates for each learning module.

Online Resources

Exclusive 12-month free membership to ClearAction Value Exchange platform providing online case studies, webinars, podcasts, CCXP Exam practice questions & quizzes.

Upcoming Training Dates – Delivered Online

June 2025 Advanced Course

(Delivered over 6 consecutive weeks on Saturdays)
  • Saturday 14 June 2025
  • Saturday 21 June 2025
9.00 am – 12.00 pm
  • Saturday 28 June 2025
  • Saturday 5 July 2025
9.00 am – 12.00 pm
  • Saturday 12 July 2025
  • Saturday 19 July 2025
9.00 am – 12.00 pm
Location
Delivered via zoom
Price
$1795 (inc GST) AUD

Group discount and in-house
company training available

October 2025 Advanced Course

(Delivered over 6 consecutive weeks on Saturdays)
  • Saturday 25 October  2025
  • Saturday 1 November 2025
9.00 am – 12.00 pm
  • Saturday 8 November 2025
  • Saturday 15 November 2025
9.00 am – 12.00 pm
  • Saturday 22 November 2025
  • Saturday 29 November 2025
9.00 am – 12.00 pm
Location
Delivered via zoom
Price
$1795 (inc GST) AUD

Group discount and in-house
company training available

Discovery Call

We want to understand you, your CX journey and where you are in your career. Our discovery call gives us the opportunity to discover how our 6 week course and be customised to accomodate your learning requirements and contextualise CX material to your industry.

What Drives You?

We want to understand who you are and how we can elevate your strengths within our CX framework. Our host Anita Siassios not only customises the curriculum with you in mind, you will also receive invaluable 1:1 coaching and mentorship that begins before the course is underway.

Build CX Confidence

In our personalised intimate classroom setting work with likeminded CX students to uncover valuable findings to apply to your mindset and profession.

“The care that Anita gives by doing the pre assessment to understand you, and what your drivers are, is, was a key piece for me because it meant that I was going to get the most out of that course, that would help me push forward what I’d needed to do, and connect with the course in a way that mattered to me”

Leslie – IT Consultant SAINS ICT provider Sarawak Malaysia

 

Mastery Learning

The transparency in a mastery-based learning system encourages students to play a greater role, and invest more, in their educational success.

How Mastery Learning Benefits Students

With the support of our teachers, students take productive risks to learn and demonstrate the CX competencies.

How is Mastery Learning Informed?

The 6-week program is known for its intimate learning experience using the principles of Learning for Mastery and Personalised System of Instruction by psychologists Benjamin Bloom and Fred S Keller.

Course Weekly Rhythm

The course cycle follows Topic Mastery through topic exploration, enrichment activities and feedback followed by corrective instruction. You are supported throughout the entire journey.

Our Saturday scheduling makes your life easier. Our standard times over the 6 week course is 9.00am – 11.30am AEST. Often our students are world wide so we always accomodate your timezone to make life as easy as possible while you learn.

“I was in my element! – The course allows for people that work full time. I attended the Saturday session, the delivery from Anita and Lynn was amazing. The greatest benefit was the small classes, we were able to give real case scenarios and troubleshoot any issues we’re having in our own organisation, working in groups enabled us to share ideas, the delivery format really fitted in with my lifestyle”

Kylie – Corporate Customer Experience Lead, Logan City Council (Queensland Government)