A CXPA Event
Be part of the first city in the world to welcome global CX Day across 70 countries.
Join us this year on 6 October as we celebrate CX professionals.
We start the morning with a Traditional Welcome to Country Ceremony conducted by a traditional owner of the Wurundjeri Land.
Followed by a panel of Australia’s top performing Universitiess; Monash University and Melbourne’s most esteemed grammar schools’ experts talking all things ‘student experience’. We will also take a chance to reflect on 2020, hear about Leading with Empathy and how the Salvo’s served their community during a crisis.
All ticket proceeds will be donated to the Salvation Army (additional donations can be made during the event with great prizes to be won)
What is Global CX Day?
Global CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognise great customer work, discover professional development opportunities and strengthen professional networks.
Tuesday, October 6, 2020
8.00 AM – 9:30 AM
8.00am Welcome to Country Conducted by Traditional Owner of the Wurundjeri Land.
8.10am Welcome to CX DAY
8.15am Reflection on 2020 Jeanne Bliss – Co-Founder of CXPA
8.30am Serving a Community in Crisis , Edwina Morgan, General Manager CX & Aife O’Loughlin – CX Manager, Salvos Stores.
8.50am Leading with Empathy during the COVID19 Crisis Alex Allwood – Australian Author of Customer Empathy
9.05am Panel of Reframing the Student Experience & Learning during the Pandemic – Amin Foda – Monash University – Director, Marketing Infrastructure
Dean Pearman – Wesley College – Head of Digital – Kirsty Watts – Academic Dean of Technology & eLearning Kilvington Grammar School
9.25am Prize Draw
Event Information Contacts: Anita Siassios: firstname.lastname@example.org
CXPA Contact: email@example.com
Global Event Sponsor